01
The context arrives scattered
What the customer bought for, what Sales promised, who the real buyer is: it lives in the call, the CRM, Slack, and email, never in one place.
Customer memory for scaled CS
Walk into any account already knowing what was promised. With the sources to prove it.
Remi reconstructs each customer from the call, the CRM, and the inbox you already have, and answers what they were promised, said, and agreed. Even across the hundreds of accounts you could never keep in your head.
Northstar Health · pulled just now
- crmSuccess criteria: blank
- gong“we cannot survive another failed rollout”
- ae slack“CS should map their first workflow”
- emailcustomer: “make sure CS knows this”
They bought confidence, not features. Risk: a custom SLA was promised, not in the CRM. First move: confirm it before you reply.
The problem
Your CRM is full. The real story still falls apart.
Every team has a CRM, a call recorder, and Slack. None of them hold the whole story. The moment you need a customer's context, it is scattered across all three.
02
At hundreds of accounts, you go in cold
No one can hold three hundred customers in their head. So you meet most of them without knowing what they were told or why they bought.
03
The gaps surface as churn
A promise no one saw, a success metric never recorded, a buyer who never joined a call. The miss shows up later as slow time-to-value or a lost renewal.
What Remi does
Every account, reconstructed and source-backed.
Open an account and Remi has already read the call, the CRM, Slack, and email, and reconstructed what the customer was promised, said, and agreed, each claim traced to its source.
- Every claim traced to the call, message, or email it came from.
- Pull a customer's full context the moment you need it, already sourced.
- Reviewed before writeback. Nothing changes your CRM without approval.
Remi in action
Northstar Health, reconstructed
Scattered across your tools
Vitally · CRM
Account opened. Incident-SLA and economic-buyer fields both blank.
Slack · #deal-northstar
“Security is their #1 priority after the competitor breach. Standard onboarding will not cut it.”
Gmail · Northstar thread
David Chen flags their incident-response expectations during technical validation.
Gong · final technical review
“We need a 15-minute response on security issues.” (Sales: “We can make that happen.”)
Reconstructed context
Why they bought
Expectation risk
Next move
How it works
It reads the sources, then answers what you need.
No new workflow to adopt. Remi connects the call recorder, CRM, and inbox you already use, reconstructs each account, and gives you a sourced answer instead of a raw transcript to dig through.
i
Connect the sources
Point Remi at the call recorder, CRM, and inbox you already use. It reads them into a sourced memory for every account.
ii
Reconstruct the account
Remi turns scattered evidence into one sourced record: why they bought, what was promised, who the buyer is, and what is at risk.
iii
Ask, and verify
Ask what a customer was promised or agreed, and Remi answers with every claim traced to its source. Approve any writeback; nothing auto-sends.
Design partners
Built with the CS teams who live this at scale.
Remi is taking on a small group of design partners: digital and scaled CS teams running hundreds of accounts per CSM who go into most of them cold.
One book worth fixing
We start with one segment of your book where you are most often cold, then prove the difference on your real accounts, not a sandbox.
Direct line to the team building it
You shape what Remi becomes. Feedback goes straight to the founder and into the product, not a backlog.
Early-partner terms
A small group of design partners, scoped pilots, and pricing that reflects building this together.
Why Remi
Every tool holds a piece. Remi holds the whole picture.
Your CRM fills its own fields. Your call recorder summarizes one call. Remi reconstructs a customer's whole context across every source, and answers from it with proof.
Summary & auto-fill
Remi
Summarizes the call, or auto-fills from data already in the CRM.
Reconstructs the whole account across the call, CRM, Slack, and email, including what never reached the CRM.
Hands you a transcript. You still do the archaeology.
Answers what the customer was promised, said, and agreed, each claim traced to its source.
A personal workflow only one person knows how to run.
Governed and shared for the whole team, every claim traced, writeback approved.
Why I built Remi
I kept hearing the same thing from CS teams. You are carrying hundreds of accounts, a customer comes back referencing something from months ago, and you have no idea what they were told. At a handful of accounts you can power through it. At hundreds, you cannot. Remi is the tool I wanted for those teams. It reconstructs each customer from the calls, messages, and emails you already have, and answers what they were promised, with the sources to prove it. If that sounds like your week, I would genuinely like to hear how it breaks for you.
E
Elijah Tan
Founder, Remi
Early-partner terms
See what Remi reconstructs from one of your accounts.
Bring one account you are cold on. We will show you the sourced context Remi reconstructs from the call, the CRM, and the inbox, and you can check every claim, in 30 minutes.
or email elijah.tan@memoremi.com